Privacy Policy

This Privacy Policy describes how ProfitMindAI Pte. Ltd. ("ProfitMindAI", "we", "us", or "our"), registered in Singapore under UEN 202219573M with registered address at 391A Orchard Road, #15-04 Ngee Ann City Tower A, Singapore 238873, collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and its subsidiary legislation.

By accessing our website at profitmindai.life, submitting an enquiry, enrolling in a programme, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our services or provide personal data to us.

1. Data Controller

ProfitMindAI Pte. Ltd. is the data controller responsible for personal data collected through our website, contact forms, programme enrolment processes, and direct communications. For privacy-related enquiries, contact our Data Protection Officer at [email protected] or write to the address above.

2. Personal Data We Collect

We may collect the following categories of personal data depending on your interaction with us:

• Identity and contact data: Full name, email address, telephone number, job title, company name, and mailing address.
• Enquiry and enrolment data: Information submitted through contact forms, programme applications, and registration documents including your stated objectives, preferred programmes, and billing details.
• Technical and usage data: IP address, browser type, device information, pages visited, time spent on pages, referral URLs, and cookie identifiers. See our Cookie Policy for details.
• Communication records: Correspondence via email, telephone, or in-person meetings related to programme enquiries, support, or feedback.
• Programme participation data: Attendance records, assessment submissions, feedback surveys, and certificates of completion.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data unless you voluntarily provide such information and we have obtained your explicit consent or another lawful basis applies.

3. How We Collect Personal Data

Personal data is collected through the following channels:

• Direct submission via our website contact form, email, telephone, or in-person at our Orchard Road studio.
• Programme registration and payment processes.
• Automated technologies including cookies and similar tracking tools when you browse our website.
• Third-party referrals where you have authorised another party to share your contact details with us.
• Publicly available professional directories or business networking platforms where you have made your information accessible.

4. Purposes of Collection, Use, and Disclosure

We collect and use personal data for the following purposes, and we will not use your data for purposes incompatible with those listed without notifying you and, where required, obtaining fresh consent:

• Responding to enquiries about our programmes, courses, and advisory services.
• Processing programme enrolment, invoicing, and payment administration.
• Delivering educational content, facilitating workshops, and issuing certificates of completion.
• Communicating programme schedules, updates, and relevant educational materials.
• Improving our website, services, and curriculum based on aggregated usage analytics.
• Complying with legal obligations, responding to regulatory requests, and protecting our legal rights.
• Conducting internal quality assurance, participant feedback analysis, and service improvement.
• Sending marketing communications about our programmes where you have provided consent. You may opt out at any time.

We may disclose personal data to the following categories of recipients where necessary for the purposes above:

• Service providers who assist with website hosting, email delivery, payment processing, and analytics, bound by confidentiality obligations.
• Professional advisers including lawyers and accountants where required for compliance or dispute resolution.
• Government authorities or regulators when required by applicable law.
• Corporate clients who sponsor your programme participation, limited to information necessary for billing and attendance confirmation.

Personal data submitted to ProfitMindAI is never sold or licensed to any third party.

5. Legal Basis and Consent

Under the PDPA, we rely on consent, contractual necessity, legitimate interests, and legal obligation as appropriate bases for processing personal data. Where consent is required, we obtain it through clearly labelled checkboxes and forms that are not pre-ticked. You may withdraw consent at any time by contacting [email protected], though withdrawal may affect our ability to provide certain services.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. Enquiry data is typically retained for twenty-four months unless a business relationship is established. Enrolment and participation records are retained for seven years following programme completion to support certification verification and regulatory compliance. Technical logs are retained for up to twelve months. When data is no longer required, we securely delete or anonymise it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encrypted transmission where appropriate, and staff training on data handling practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cross-Border Transfers

Our primary data processing occurs in Singapore. Where personal data is transferred to service providers located outside Singapore, we ensure that the recipient jurisdiction provides a comparable standard of protection or that appropriate contractual safeguards are in place as required under the PDPA. Transfers may occur when we use cloud hosting providers, email delivery services, or analytics platforms with infrastructure in other countries. In such cases, we conduct due diligence on recipient data protection practices and implement contractual clauses requiring recipients to protect personal data to standards comparable with the PDPA. You may request information about cross-border transfers affecting your data by contacting our Data Protection Officer.

9. Your Rights Under the PDPA

Subject to exceptions under the PDPA, you have the following rights regarding your personal data:

• Access: Request confirmation of whether we hold personal data about you and obtain a copy.
• Correction: Request correction of inaccurate or incomplete personal data.
• Withdrawal of consent: Withdraw consent for processing where consent is the legal basis, subject to contractual and legal limitations.
• Data portability: Where applicable, request transfer of your data in a commonly used format.

To exercise these rights, contact [email protected] with sufficient detail to identify you and the nature of your request. We will respond within thirty days or inform you if an extension is required. We may charge a reasonable fee for manifestly unfounded or excessive requests.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse traffic. Detailed information about the cookies we use, their purposes, and your choices is provided in our Cookie Policy. You may manage cookie preferences through our cookie banner or your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites or services, including regulatory resources, professional associations, and publicly available reference materials cited in our educational content. We are not responsible for the privacy practices, content accuracy, or security of those external sites. When you follow a link away from profitmindai.life, you leave our controlled environment and become subject to the third party's own privacy policy and terms. We encourage you to review the privacy policies of any third-party sites you visit and to exercise caution when submitting personal data to external platforms.

12. Children's Privacy

Our services are designed for working professionals and are not directed at individuals under eighteen years of age. We do not knowingly collect personal data from minors through our website, contact forms, or programme enrolment processes. If you are a parent or guardian and believe your child has submitted personal data to us, please contact [email protected] immediately. Upon verification, we will promptly delete such information from our records and systems.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated via our website or direct notification where appropriate. Where changes affect how we use personal data for which we previously obtained consent, we will seek fresh consent where required under the PDPA. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, contact:

ProfitMindAI Pte. Ltd.
Data Protection Officer
391A Orchard Road, #15-04 Ngee Ann City Tower A
Singapore 238873
Email: [email protected]
Phone: +65 6738 2614

If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg. We cooperate fully with regulatory investigations and will provide requested information in accordance with applicable law.